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Help&Support

Our customer service is always available via mobile (4385003924) or email (contact@royalshieldpro.com), if we don’t respond immediately, kindly wait for our response within 24 hours which is most common on weekends as we have few representatives on the seat.

Help with payment?
we accept a wide variety of payment options (credit cards, Paypal, Direct bank transfers)  all of which are secured and encrypted. Because of the high security encoded in our checkout, it is possible some payments are rejected if the shipping name/details do not match with the credit card details, this is what we do to prevent credit card theft. However, if you don’t have an online account, direct bank transfers can be sent to us, kindly contact us for the details.

Help with orders?
whether you have ordered or about to order, do not worry if confirmations are not sent instantly, because we receive a high volume of orders each day, you can be sure your order is undergoing processing and will be sent as soon as payment is confirmed. 

If you have ordered, we provide a tracking number for every order made from us and steps which can be used in tracking, we also provide updates about parcel location via text or emails.

Order Changes?
It is best to contact us to quickly as possible in the situation of errors in the order details. To avoid errors, we recommend that all our customers go through their details before completing the checkout process. In cases where changes are required, we can make changes if it has not been shipped already. If it has been shipped, you have to wait till the package return to us then after we will be able to resend it to you. We do not provide a substitute instantly, therefore, bear in mind that the duration will be prolonged.

For further information kindly contact us – contact@royalshieldpro.com , our customer support goal is to always give you a pleasurable shipping experience